Terms of Service

The Website Conversion Teardown is a professional advisory review of publicly available website content, evaluated against an established conversion and usability framework. The specific deliverables, page count, and inclusions are defined by the package you purchase. The Service is advisory only: implementing any recommendation is your responsibility unless we agree to a separate written implementation engagement.

You must be at least 18 years old and authorized to enter into this agreement on behalf of the business you represent. You represent that all information you provide is accurate and that you will keep it current.

• You represent and warrant that you own the website submitted for review, or that you are expressly authorized by its owner to submit it and to permit our review of it.
• You grant us permission to access and analyze the publicly available pages of that website for the purpose of producing your deliverables.
• You warrant that any materials you upload are yours to share and do not infringe anyone's rights or violate any confidentiality obligation or law.
• You are responsible for providing timely information. Delays in intake responses or requested materials will extend delivery timelines accordingly.

Package prices are stated on the Service at the time of purchase. Payment is made in full through our external payment provider before work begins. Card details are never collected or stored by this application. Prices are in U.S. dollars and exclusive of any applicable taxes, which are your responsibility. We may change prices at any time, but a change will not affect an engagement already paid for.

• You may cancel and receive a full refund at any time before we begin the review of your website.
• Once the review has begun, fees are non-refundable, because the work is custom, labor-based, and cannot be resold.
• If we determine we cannot deliver your package — for example, the site is inaccessible or falls outside our scope — we will refund the fee in full.
• Dissatisfaction with recommendations, or a decision not to implement them, is not grounds for a refund. If something in your deliverable is factually wrong or incomplete, tell us within 14 days of delivery and we will correct it at no charge.

Any turnaround time we quote is a good-faith estimate, not a guarantee. Timelines begin when payment clears and your completed intake is received, and pause whenever we are waiting on information from you.

Recommendations are based on established conversion and usability practices and on our professional judgment. We do not promise or guarantee any specific revenue, sales, lead volume, traffic, ranking, or conversion outcome. Results depend on implementation quality, your market, your offer, pricing, competition, timing, and many other factors outside our control and outside the scope of the review. Any figures, benchmarks, or examples shown are illustrative only and are not a projection of your results.

Deliverables are marketing and usability recommendations. They are not legal, accessibility-compliance, financial, tax, medical, or other regulated professional advice. Nothing in a report constitutes a certification or legal opinion that your website complies with the ADA, WCAG, privacy law, advertising law, or any other standard. You should consult qualified professionals before acting in any regulated area.

Parts of the analysis and drafting are produced with the assistance of automated and artificial intelligence tools, and are reviewed by a person before delivery. Automated tools can make mistakes. You are responsible for reviewing all deliverables and verifying any factual claim, statistic, price, or statement about your business before publishing it.

Upon receipt of payment in full, you receive a perpetual, non-exclusive license to use the report, action plan, and rewritten copy prepared for you in your own business. We retain all rights in our frameworks, scoring methodology, templates, checklists, software, and any general know-how, and remain free to use those in other engagements. You may not resell, sublicense, republish, or redistribute deliverables to third parties, or use them to create a competing review service, without our written permission. You keep all rights in the materials and website content you provide.

Each party will keep the other's non-public information confidential and use it only for this engagement. Reports are prepared exclusively for the named client and should not be redistributed without permission. This obligation does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.

• Private report links are for you and your team. Anyone with the link can view the report, so keep it secure.
• Do not attempt to access another client's report, probe or breach the Service's security, scrape or reverse engineer it, upload malicious code, or use it in any unlawful manner.
• We may suspend or revoke access, or terminate an engagement, for any breach of this section.

We will not publish your name, logo, testimonial, or any detail of your engagement without your prior written permission.

To the fullest extent permitted by law, the Service and all deliverables are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that deliverables will meet your expectations.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business opportunity, or business interruption, even if advised of the possibility. Our total aggregate liability arising out of or relating to the Service, on any theory of liability, will not exceed the amount you actually paid us for the engagement giving rise to the claim. These limits do not apply to liability that cannot be limited by law, such as fraud or willful misconduct. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You will defend, indemnify, and hold harmless Visionary Vault Consulting and its owners, employees, and contractors from any third-party claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your submission of a website you were not authorized to submit, the materials you provide to us, or your use or publication of the deliverables.

These Terms apply from your first use of the Service until the engagement is complete. Either party may terminate for material breach that is not cured within 10 days of written notice. We may suspend access immediately for non-payment, security risk, or unlawful use. Sections that by their nature should survive — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages, provider failures, natural disasters, illness, labor disruption, or government action.

Before starting any formal proceeding, the parties will attempt in good faith to resolve the dispute by direct discussion for at least 30 days after written notice. These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and the state and federal courts located in Texas will have exclusive jurisdiction and venue. Each party waives any objection to that venue. Any claim must be brought within one (1) year after it arises. Claims must be brought individually, not as a class or representative action.

We may update these Terms as the Service evolves. The version in effect when you purchase governs that engagement. Continued use of the Service after an update means you accept the revised Terms.

These Terms, together with the Privacy Policy and your package description, are the entire agreement between the parties and supersede prior discussions. If a provision is found unenforceable, the rest remains in force and the provision is modified to the minimum extent needed. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a sale of the business. We are independent contractors, not partners, agents, or joint venturers.

Questions about these Terms: [email protected].